My February 12, 2010 entry explained I have been asked to write down my thoughts regarding my leadership style. What follows is the second of several elements I think about. As I pointed out in that posting, the more I write the more I realize the idea of giving any of them priority over the rest is futile. The numbers only serve to keep me organized and to enable me to write about other things and then come back to continue the list. Each number is preceded by LE which stands for Leadership Element.
LE#2: Listen and Respect Minority Opinions.
Sorting through the continual barrage of information and misinformation leaders face every day is a huge challenge. The key is acute listening. Listening to the emotions; to the behavior and the body language to find the real message behind the words which are spoken requires hard work (dedication), practice (further dedication) and the ability to put aside issues of power and control. It also means admitting when we are wrong ( a huge power issue) and seeking win – win solutions; at once, humbling and gratifying.
One of the things I take particular pleasure in is when one person with a minority position convinces the group to go a different way; to continue searching or flat out convinces them their opinion was wrong. These occurrences please me because they demonstrate people respect each other; that the minority person is comfortable and not afraid they will be ridiculed, ostracized or placated. It means the team has been properly recruited, trained and supported. I believe a track record of listening to minority opinions (and all that goes with that) may be the single best measure of a Leader’s accomplishments.
Sunday, February 14, 2010
Friday, February 12, 2010
My Leadership Style
It’s been way too long since my last posting but I’m back now and glad it is so.
A couple of months ago one of our key team members asked a few of us to write about our leadership styles. Of course I was flattered she thought to ask, but more than that I was impressed. I’m not sure what her plan is for these thoughts but I know it will be fascinating. I’m excited to be part of her brainchild. Thanks Molly.
Over these many weeks I’ve been jotting down a list of random thoughts with the idea of eventually putting some words in front of them. As I look at my list I find it very hard to prioritize the various facets of this thing called style. So I stopped trying and started writing. The more I write the more I realize the idea of giving any of them priority over the rest is futile. You see at any given time, in any given circumstance any one of them will always take precedence. And maybe that’s what leadership is all about. An accumulation of elements that compliment each other and are used to solve problems, define a path and inspire others.
There’s a danger in giving things numbers because numbers imply priority. In this case the numbers only serve to keep me organized and to enable me to write about other things and then come back to continue the list. Each number is preceded by LE which stands for Leadership Element.
So my list starts here. Who knows when or where it will end?
LE #1: The Twist of Creating a Learning Organization.
You hear a lot about the need to be a learning organization but little about how to become one. Does it mean everyone being enrolled in some form of higher or adult education? Does it mean spending huge sums on new technologies? Hiring the most expensive consultants? I guess it could mean any or all of those.
But for me it means creating an atmosphere; an atmosphere that encourages questions from anyone to anyone at any time. An atmosphere that seeks the right answers; no matter how difficult or where that search takes you. An atmosphere passionately obsessed with mission and vision and values and empowerment.
The result is learning by everyone, all the time. And here’s the twist. When everyone is learning, everyone becomes the teacher. When someone asks me a question, as I am giving them the answer, I’m learning a little about them. When they get the answer they’re prepared to answer that question the next time someone else asks it.
Each year I view myself more as a teacher of teachers and I mean that in the broadest sense possible. And I see the same thing in our most talented staff. We don’t hire a lot of certified teachers and yet everyone we hire has teaching responsibilities. We expect supervisors to be teachers of their subordinates and staff to share what they know with each other. Everyone searching and learning from each other. Seems like a learning organization to me.
A couple of months ago one of our key team members asked a few of us to write about our leadership styles. Of course I was flattered she thought to ask, but more than that I was impressed. I’m not sure what her plan is for these thoughts but I know it will be fascinating. I’m excited to be part of her brainchild. Thanks Molly.
Over these many weeks I’ve been jotting down a list of random thoughts with the idea of eventually putting some words in front of them. As I look at my list I find it very hard to prioritize the various facets of this thing called style. So I stopped trying and started writing. The more I write the more I realize the idea of giving any of them priority over the rest is futile. You see at any given time, in any given circumstance any one of them will always take precedence. And maybe that’s what leadership is all about. An accumulation of elements that compliment each other and are used to solve problems, define a path and inspire others.
There’s a danger in giving things numbers because numbers imply priority. In this case the numbers only serve to keep me organized and to enable me to write about other things and then come back to continue the list. Each number is preceded by LE which stands for Leadership Element.
So my list starts here. Who knows when or where it will end?
LE #1: The Twist of Creating a Learning Organization.
You hear a lot about the need to be a learning organization but little about how to become one. Does it mean everyone being enrolled in some form of higher or adult education? Does it mean spending huge sums on new technologies? Hiring the most expensive consultants? I guess it could mean any or all of those.
But for me it means creating an atmosphere; an atmosphere that encourages questions from anyone to anyone at any time. An atmosphere that seeks the right answers; no matter how difficult or where that search takes you. An atmosphere passionately obsessed with mission and vision and values and empowerment.
The result is learning by everyone, all the time. And here’s the twist. When everyone is learning, everyone becomes the teacher. When someone asks me a question, as I am giving them the answer, I’m learning a little about them. When they get the answer they’re prepared to answer that question the next time someone else asks it.
Each year I view myself more as a teacher of teachers and I mean that in the broadest sense possible. And I see the same thing in our most talented staff. We don’t hire a lot of certified teachers and yet everyone we hire has teaching responsibilities. We expect supervisors to be teachers of their subordinates and staff to share what they know with each other. Everyone searching and learning from each other. Seems like a learning organization to me.
Friday, December 11, 2009
Web-based training
I met with a couple of extremely well qualified people yesterday to learn more about web-based training. I think it may be in our future and am anxious to discuss it with our Administrative Leadership Team. Will keep you posted.
Monday, November 30, 2009
Unusual reunion; unexpected benefit.
In my prior posting I wrote about the success of the Sedgwick County Developmental Disabilities Conference, Nov. 16 & 17 in Wichita, and what it taught me about unexpected benefits. It also provided me, personally, an unexpected benefit; a reunion with a cousin I hadn’t seen in at least 44 years.
During the lunch break on the first day of training a woman asked me a question specific to her work. We had a lovely conversation. Before we separated I wanted to remember her name. The first name on her name tag held no surprise but her last name certainly caught my attention. “Colucci” my mother’s full blooded, immigrant Italian, maiden name was displayed on the lapel of a person whose physical appearance would lead you to believe she was anything but Italian. First there was the surprise about the name and then there was surprise at the person with the name.
I explained my surprise and she quickly told me her husband’s family is from Niagara Falls, my home town. He also works in the field and was present. I excitedly said, “Go get him”. She did and I learned his father James is my age but a year behind me in school. His Dad, Jimmy and my Mom, Big Chris (Jimmy’s sister was Little Chris) were cousins. Both have past away. James remembered my Dad but had a hard time remembering Chris. But when I said, Big Chris, he remembered instantly. Way fun.
I asked James if his Dad was “Jimmy the Mailman”. He was and he was the Jimmy Colucci I worked with for a year or so in a part time job we both had during my freshman year in college. Jimmy and I would deliver the weekend edition of the Niagara Falls Gazette. On Friday evenings we delivered the preprinted section of the paper. Comics, advertising inserts, etc. At midnight on Saturday we would show up to deliver the Sunday news sections. Jimmy drove the truck and I delivered, dropped, tossed and tumbled bundles of papers. We were a team. We worked well. We had fun. We enjoyed each other. We did good work. I learned to respect and like Jimmy. He was a fine teammate and friend.
We all had dinner, told family stories and talked about the Falls.
While I thoroughly enjoyed having some time with this family branch, the most fulfilling benefit was the feelings deep inside that talking about Jimmy brought back. There are people, the briefest mention of whom, makes you smile. I have been blessed to know a few, my wife is one. Jimmy is one. His memory makes me smile and inside I feel a whole lot better. This reunion rekindled a little spirit, makes life a little bit more pleasant and gave me a valued unexpected benefit. How great is that?
During the lunch break on the first day of training a woman asked me a question specific to her work. We had a lovely conversation. Before we separated I wanted to remember her name. The first name on her name tag held no surprise but her last name certainly caught my attention. “Colucci” my mother’s full blooded, immigrant Italian, maiden name was displayed on the lapel of a person whose physical appearance would lead you to believe she was anything but Italian. First there was the surprise about the name and then there was surprise at the person with the name.
I explained my surprise and she quickly told me her husband’s family is from Niagara Falls, my home town. He also works in the field and was present. I excitedly said, “Go get him”. She did and I learned his father James is my age but a year behind me in school. His Dad, Jimmy and my Mom, Big Chris (Jimmy’s sister was Little Chris) were cousins. Both have past away. James remembered my Dad but had a hard time remembering Chris. But when I said, Big Chris, he remembered instantly. Way fun.
I asked James if his Dad was “Jimmy the Mailman”. He was and he was the Jimmy Colucci I worked with for a year or so in a part time job we both had during my freshman year in college. Jimmy and I would deliver the weekend edition of the Niagara Falls Gazette. On Friday evenings we delivered the preprinted section of the paper. Comics, advertising inserts, etc. At midnight on Saturday we would show up to deliver the Sunday news sections. Jimmy drove the truck and I delivered, dropped, tossed and tumbled bundles of papers. We were a team. We worked well. We had fun. We enjoyed each other. We did good work. I learned to respect and like Jimmy. He was a fine teammate and friend.
We all had dinner, told family stories and talked about the Falls.
While I thoroughly enjoyed having some time with this family branch, the most fulfilling benefit was the feelings deep inside that talking about Jimmy brought back. There are people, the briefest mention of whom, makes you smile. I have been blessed to know a few, my wife is one. Jimmy is one. His memory makes me smile and inside I feel a whole lot better. This reunion rekindled a little spirit, makes life a little bit more pleasant and gave me a valued unexpected benefit. How great is that?
Great Training; Unexpected Benefits.
InterHab is a not for profit organization in Kansas which supports the rehabilitation community. I was asked to give the keynote address and a series of breakout sessions on one day of their annual conference in October.
That Shappening proved to be a high impact day, the October day served as a natural promotion for a November Shappening at the Sedgwick County DD Service s Annual Conference in Wichita.
Topic: Shift Happens … Creating a Proactive Organization.
November 16/17, 2009
This was an amazing conference. Following an introduction to the topic at the October InterHab Conference there was a buzz in the Kansas Rehab Community about the November conference. One week beforen the traiing 80 people, about what was projected, were registered. At two days prior 100 people were registered. By the day of the training approximately 180 people showed up. The space would have been comfortable and appropriate for 80.
The Conference was a big success. On a scale of 1 (low) and 10 (high) 83 % of the attendees rated the two days a nine or better and an outstanding 53 % rated it a ten.
The audience was absolutely great. Resistance and defensiveness was absent. People were excited to be there and ready to bear an open mind. They were also gracious.
The space was not at all appropriate for the number of people. It was very nice; just too small for this size group. It looked like a packed church supper. Long rows of tables and chairs back to back so tightly one struggled to walk through their isle.
On Monday morning the first thing we tried to do was to find another space for the second day. Unfortunately none of the leads worked out and by 10:00 it was determined we would be in those tight quarters for the duration. It was then, our team of Hope Townsend, Brian Espada and myself decided we would have to make sure to stay on top of our game; keep things moving and fun. Early on we praised the group for dealing with the tight quarters so well. We continued to do so at intervals throughout the two days. At a point during the afternoon of the second day an observation lead to a thought.
I noticed that regardless of the cramped space and in spite of the normal difficulty finding a temperature that satisfies everyone people were focused. They were listening and thinking. They challenged themselves and our team. It was great. Just the kind of people we enjoy working with.
We trusted the impact of fast moving, insightful, creative material and it proved us correct. Those two days taught me that if the material is interesting and the presenters knowledgeable, passionate and fun it can make up for various inadequacies.
In this case, I was amazed at how well people tolerated the cramped conditions. No complaining, no bailing, no irritability. Just focus and learning. After a while I couldn’t help but think about the Shift Happens material and the audience’s hunger for new and better ideas.
I have always known this material is powerful, but those two days in Wichita were striking evidence of just how impressively powerful it was on those two days. If it weren’t for that, those two days would have been something people endured and perhaps resented. Instead the worries we had the first morning never materialized, the time flew, there were lots of aha moments, laughter and learning.
An unexpected and appreciated benefit of great training!
That Shappening proved to be a high impact day, the October day served as a natural promotion for a November Shappening at the Sedgwick County DD Service s Annual Conference in Wichita.
Topic: Shift Happens … Creating a Proactive Organization.
November 16/17, 2009
This was an amazing conference. Following an introduction to the topic at the October InterHab Conference there was a buzz in the Kansas Rehab Community about the November conference. One week beforen the traiing 80 people, about what was projected, were registered. At two days prior 100 people were registered. By the day of the training approximately 180 people showed up. The space would have been comfortable and appropriate for 80.
The Conference was a big success. On a scale of 1 (low) and 10 (high) 83 % of the attendees rated the two days a nine or better and an outstanding 53 % rated it a ten.
The audience was absolutely great. Resistance and defensiveness was absent. People were excited to be there and ready to bear an open mind. They were also gracious.
The space was not at all appropriate for the number of people. It was very nice; just too small for this size group. It looked like a packed church supper. Long rows of tables and chairs back to back so tightly one struggled to walk through their isle.
On Monday morning the first thing we tried to do was to find another space for the second day. Unfortunately none of the leads worked out and by 10:00 it was determined we would be in those tight quarters for the duration. It was then, our team of Hope Townsend, Brian Espada and myself decided we would have to make sure to stay on top of our game; keep things moving and fun. Early on we praised the group for dealing with the tight quarters so well. We continued to do so at intervals throughout the two days. At a point during the afternoon of the second day an observation lead to a thought.
I noticed that regardless of the cramped space and in spite of the normal difficulty finding a temperature that satisfies everyone people were focused. They were listening and thinking. They challenged themselves and our team. It was great. Just the kind of people we enjoy working with.
We trusted the impact of fast moving, insightful, creative material and it proved us correct. Those two days taught me that if the material is interesting and the presenters knowledgeable, passionate and fun it can make up for various inadequacies.
In this case, I was amazed at how well people tolerated the cramped conditions. No complaining, no bailing, no irritability. Just focus and learning. After a while I couldn’t help but think about the Shift Happens material and the audience’s hunger for new and better ideas.
I have always known this material is powerful, but those two days in Wichita were striking evidence of just how impressively powerful it was on those two days. If it weren’t for that, those two days would have been something people endured and perhaps resented. Instead the worries we had the first morning never materialized, the time flew, there were lots of aha moments, laughter and learning.
An unexpected and appreciated benefit of great training!
Friday, October 16, 2009
Style
There are schools of management, theories of management, leadership institutes and good old best practices which often come from the school of hard knocks. But we have recently been discussing leadership styles and more specifically what are the styles we most appreciate.
We are a learning organization and one of the things we want to learn about is how to bring newer recruits up to speed as quickly as possible and, correspondingly, how to we help them avoid the mistakes we all made along the way.
One way we have decided upon is to probe deeply into this thing we call style. Style can be like opinions where everyone thinks theirs is the right one. But that’s not where we want to go. We’re going in two directions.
First, we are asking ourselves 2 questions:
1 Who are the leaders we learn from?
2 What are their styles? And we are trying to be very specific, concrete here.
We are not inexperienced nor are we unaccomplished. But we all know there is more to do and more to learn. So from what leaders do we not only get direction but education or learning? How do they teach us? Some of this is their willingness to share information; some the way they do it. For some it’s the perspective they bring; for others the respect they show.
Secondly, we are approaching those people we each admire (and they may very well be different for each of us) to ask them to describe their style. What do they think makes them so effective? What is it they think makes others effectively learn from them?
So, what do you think? Please respond to this entry with the specific characteristics of the styles from which you best learn. Think about your personal guru and what is it about her/him that works for you …. And let us know.
We don’t expect this will be a fast exercise. It will take time, concentration and discussion. We will report back from time on our progress. So stay tuned.
We are a learning organization and one of the things we want to learn about is how to bring newer recruits up to speed as quickly as possible and, correspondingly, how to we help them avoid the mistakes we all made along the way.
One way we have decided upon is to probe deeply into this thing we call style. Style can be like opinions where everyone thinks theirs is the right one. But that’s not where we want to go. We’re going in two directions.
First, we are asking ourselves 2 questions:
1 Who are the leaders we learn from?
2 What are their styles? And we are trying to be very specific, concrete here.
We are not inexperienced nor are we unaccomplished. But we all know there is more to do and more to learn. So from what leaders do we not only get direction but education or learning? How do they teach us? Some of this is their willingness to share information; some the way they do it. For some it’s the perspective they bring; for others the respect they show.
Secondly, we are approaching those people we each admire (and they may very well be different for each of us) to ask them to describe their style. What do they think makes them so effective? What is it they think makes others effectively learn from them?
So, what do you think? Please respond to this entry with the specific characteristics of the styles from which you best learn. Think about your personal guru and what is it about her/him that works for you …. And let us know.
We don’t expect this will be a fast exercise. It will take time, concentration and discussion. We will report back from time on our progress. So stay tuned.
Wednesday, September 30, 2009
What a squad!
I’m like a lot of other folks. I don’t watch golf on TV unless Tiger’s playing. The last couple of times I’ve watched it struck me how the officials insist on absolute quiet when golfers are hitting their shots. Yet, if you turn the channel and watch a basketball championship game you see something quite different.
With one second to go all eyes are on the person taking the last free throw attempt. If he/she makes it, the game is tied and if they make the second shot, they’re the champions. If not they lose. And while on the other channel there is absolute silence, during the whole time the round ball player is getting ready and shooting the fans are screaming, waving anything they can get their hands on and doing their absolute best to distract the shooter.
Just as much riding on either sport; yet, one insists on silence while at the other disruption and commotion rule. Big money and huge prestige riding on both.
These are the kinds of things that capture my attention and make me think about our work. Some times it’s nice and quiet. Moments later it’s distraction and diversion. Yet it doesn’t prevent the Delarc Team from scoring one victory after another for the children and adults we serve and support.
What a squad!
With one second to go all eyes are on the person taking the last free throw attempt. If he/she makes it, the game is tied and if they make the second shot, they’re the champions. If not they lose. And while on the other channel there is absolute silence, during the whole time the round ball player is getting ready and shooting the fans are screaming, waving anything they can get their hands on and doing their absolute best to distract the shooter.
Just as much riding on either sport; yet, one insists on silence while at the other disruption and commotion rule. Big money and huge prestige riding on both.
These are the kinds of things that capture my attention and make me think about our work. Some times it’s nice and quiet. Moments later it’s distraction and diversion. Yet it doesn’t prevent the Delarc Team from scoring one victory after another for the children and adults we serve and support.
What a squad!
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